Overview
Today's business world has set new standards for the IT performance of a company. IT is the business, anything less than perfect system performance is simply unacceptable.
This situation has created enormous pressure on IT to provide high quality services and an in-depth understanding of IT management. After all, perfect service delivery will ensure stable and continuous applications running on top of a high performing, reliable, available IT infrastructure.
Our services comprises of:
1. Single-Point of Contact Centre Support
With leading-edge facility equipped with the most advanced Computer Telephony Integration technology and a complete problem resolution database, EmBeyond Single-Point of Contact Centre is manned by experienced and highly skilled support engineers to render quick resolution to IT problems. Leveraging on our infrastructure and expertise, we are able to increase quality and reduce costs through disciplined contact centre management techniques such as detailed measurement of agents/engineers' performance.
We are also able to provide our customers with a consistent method of contact, through the channel of their choice (e.g. phone; e-mail; fax or even web) and an avenue to have their questions answered in a professional manner.
2. Maintenance Support
EmBeyond offers a selection of reliable IT support services that cover just about every possible support aspect allowing an organization to run its IT operations smoothly.
Our maintenance support provides both phone and on-site support for technical problems related to desktop, servers and even the network. Different choices of defined service level options are also available to cater to different specific needs.
3. Service Desk Solution
Your business relies on technology to help your employees get their jobs done. But the costs of providing expert, responsive support to your end users can be extremely high, particularly as new technologies and applications are required by your dynamic workforce to get their job done.
EmBeyond Service Desk solutions provides a single point of contact to help you cost effectively deliver the right level of support to your end-users without having to make major investments in resources, personnel and training.
4. On-Site Support
In today's competitive environment, the availability of systems is a critical factor for success. Downtime, when data and applications are not available or are lost, is no longer an affordable business expense. Our team of accredited engineers is able to respond quickly, flexibly and cost effectively, for virtually all types of computers and peripherals.
Acting as a second level support service for both internal/organizations' helpdesks, when computer-related equipment is no longer covered by either a basic warranty or any other extended warranty programs, customers can call the hotline and the problems can be escalated to on-site visits, whereby qualified engineers will be sent to provide the required on-site support services.
5. Outsourcing Services
Outsourcing support services is a strategic option for companies that do not want the expense of recruiting, training and retaining in-house IT specialists. Outsourcing shifts your company's focus from managing resources to managing results, leaving the responsibility of managing the IT functions to EmBeyond , an expert whose specialized knowledge and economies of scale offer cost-efficiencies, improved practices and specific skills.
As you consider outsourcing your IT operations, you no doubt have concerns about control:
How can you maintain control, minimize business risk, and maximize service quality? How will your employees be affected? Will your business continue to run without disruption - especially during the transition to an outsourced operation? And most importantly, will you be able to respond to rapidly changing IT requirements and stay aligned with your business strategy?
EmBeyond can assist you to find the answers that are right for your business, with strategic outsourcing that leverages the experience we've gained managing some current outsourcing contracts.
Tailored solutions to meet your business needs
Our strategic outsourcing solutions are tailored from a set of core IT management capabilities and flexible financial models designed to help you meet current IT business and infrastructure requirements. We draw on our full multivendor support services as well as our depth and breadth of consulting and integration expertise. We can serve as the aggregator of services and products to provide a single point of IT infrastructure management responsibility.
Our robust capabilities portfolio coupled with our global delivery infrastructure, technical expertise, strict adherence to IT Service Management (ITSM) methodologies, and contracting flexibility provide the foundation for strategic outsourcing services that in turn enable you to:
- Focus on core competencies.
- Ease staffs recruitment and retention issues
- Flexibility of service and manpower allocation
- Identifiable single point of contact for problem reporting
- Manage your IT infrastructure efficiently while reducing complexity.
- Apply technology innovation for continuous improvement.
- Access expertise and infrastructure.
- Reduce total cost of ownership
- Improve Return on Technology Investment (ROTI) through consolidation of assets and functions.
- Gain cash liquidity and flexibility in financial management